Homeowners never pay us anything, so there is nothing to refund. This page covers leads for roofers and, further down, city address subscriptions.
Leads (roofers)
- You pay per lead with the card you keep on file. There are no prepaid balances, so there is nothing to cash out.
- Only if you get the lead: your card is charged only if the lead is still available. If another roofer got it first, the hold on your card is released and you are not charged.
- Auto unlock charges your card only within the settings and spending limit you agreed to. Pause it any time from your dashboard.
- Bad leads: report a problem within 72 hours of unlocking a lead, from the lead's page. If we approve it, the price is refunded to your card (your bank usually shows it within 5 to 10 business days). See section 3 of the Terms of Service.
City addresses: canceling
Cancel any time from the Billing tab of your dashboard, or go to Manage billing, enter your email, and use the secure link we send you. No phone call is needed.
- Your subscription will not renew.
- Your redirect keeps working until the end of the year you've already paid for.
- After that date the redirect stops and the Address may be claimed by another business.
- You can resume before that date from the same billing page and keep your Address.
City addresses: refunds
- Yearly payments are non-refundable once your redirect is live, except where the law requires otherwise.
- If we can't deliver your Address, for example if another business completed its claim a moment before yours, we refund you in full.
- If we end your subscription for a reason other than a breach of our terms, we refund the unused part of your year.
- Billing mistakes, such as a duplicate charge, are always refunded. Email [email protected].
City addresses: one-time (lifetime) payments
- A one-time payment has no renewals, so there is nothing to cancel or renew.
- One-time payments are non-refundable once your Address is active, except where the law requires otherwise.
- If we can't deliver your Address, or for billing mistakes, we refund you in full, as above.
City addresses: failed renewals
If a renewal payment fails, Stripe retries it automatically and we email you a secure link to update your card. Your redirect keeps running during a grace period of 14 days. If payment isn't received by then, the subscription ends.
Questions about this page? Email [email protected].